The Ontario government is investing an additional $50 million in the Ontario Electricity Support Program (OESP), and is increasing the income eligibility thresholds for the program by up to 35 per cent in order to provide thousands of...

As of November 1, 2023 – NBHDL customers can now choose from three different pricing options. Ultra-Low Overnight (ULO) has been added to the Time-of-Use (TOU) and Tiered plans. The newly created ULO price plan will benefit those who use more electricity overnight, such as those who charge electric...

Under the direction of the Sr Manager, Customer and Information Services, the purpose of the IT Analyst position is to ensure the stability, reliability, security, and performance of the IT infrastructure to support all business functions and to provide mail room/billing business support.

Please...

Please see our Careers section for more information.

North Bay Hydro is Green Button^® Ready! Make educated decisions about your energy management using your available electricity usage data. Through Green Button ® Download My Data (DMD), you can download your historical and present energy usage – Giving you control over your energy...

NORTH BAY HYDRO’S REGULATORY SCORECARD

The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period (2018-2022)....

North Bay Hydro wants to know what you think! Over the next few weeks we will be conducting our Customer Satisfaction Survey as part of our electricity distributor scorecards. The survey will only take a few minutes and will help us improve our service!

Customers will not be asked for any...

Effective July 1, 2022, the Ontario government is expanding eligibility for some residential and other low volume consumers:

• Common areas in individually metered multi-unit complexes that contain at least 50 per cent residential units, such as condominiums;
• Retirement...
  
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PLEASE NOTE – You may receive a call regarding the Affordability Fund. This is legitimate and being done to ensure we inform as much of our community as possible.
Whether you rent or own, live in a house or an apartment, you may qualify.

THERE ARE THREE...

SCAM ALERT :

DESPITE CALLS WE ARE RECEIVING – North Bay Hydro is NOT contacting customers to test Carbon Monoxide or Smoke detectors.

We have received calls from concerned community member’s, stating they were contacted by Carbon Monoxide Canada and require entry into their...