North Bay Hydro

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    Switch to e-Billing Today!

    Switch to North Bay Hydro’s e-Billing and streamline the way you manage your account. Enjoy secure, convenient access to your bills anytime, anywhere, while staying organized and saving time. Make the move to paperless billing and experience the difference today.

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    North Bay Hydro’s Regulatory Scorecard

    The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period. Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year.

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    2025 IRM Application

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    Residential Customer Rights and Responsibilities: Disconnections

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    Bill S-211 Fighting Against Forced Labour and
    Child Labour in Supply Chains Act

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Builders & Contractors

Let our team help yours.

Let our team help yours.

Whether you are constructing a building, renovating a home or business, installing a pool, landscaping, interlocking a driveway or seeking City approval for severances or minor variances, there is information you need to be aware of and regulations that need to be followed with regard to electricity service.

You will need to contact North Bay Hydro’s Technical Services Department for the following:

  • New service connections
  • Service upgrade
  • Approval of new meter location
  • Potential conflict with Hydro equipment during construction or with construction vehicles / apparatus
  • Disconnections for the purposes listed above or for tree-trimming
  • Temporary construction power
  • Voltage problems
  • Sign off on demolition permits

New Distribution System Capacity Maps to Support Energy Planning

The Ontario Energy Board (OEB) has announced a phased approach to providing customers with access to electricity distribution capacity maps.

In response to the November 2023 Letter of Direction, the OEB is implementing the Distribution System Capacity Information Map – Phase 1 (EB-2019-0207). This initiative allows customers to access real-time information on available system capacity at stations and feeders, improving transparency and planning for energy needs.

What is it?

The Distribution System Capacity Information Map is a tool developed to help Local Distribution Companies (LDCs) share data on their electrical systems’ available capacity, including substations and feeders.

Why is it important?

By providing open access to capacity information, this initiative benefits customers such as:

  • Electric Vehicle (EV) charging providers – helping them identify optimal locations for new charging stations
  • Distributed Energy Resources (DER) developers – supporting informed decisions on where to deploy energy storage, solar, or other distributed energy solutions
  • With this data, stakeholders can plan efficiently, optimize infrastructure investments, and enhance the reliability of the electrical grid

North Bay Hydro Capacity Map

As part of this initiative, North Bay Hydro has launched its own capacity map, offering local customers visibility into available electrical capacity. This resource enables businesses, developers, and residents to plan their energy projects more effectively.