Power Outages and Emergencies

Call 24 hours/day: 705-474-8100

Please check our Outage Map & Twitter / X feed for the most up-to-date information.

Customer Service & Billing

Please use the following ways to stay connected:

Hours: 9AM to 4:30PM ET
Phone: 705-474-8100 Option 2
Email: customerservice@northbayhydro.com

@NBHydro – Facebook  | Outage News and Info
@NBHydro – Twitter / X | Outage News and Info

For information about paying your North Bay Hydro bill, please visit our Payments page.

Mailing Address:

PO Box 3240
North Bay, ON P1B 8Y5

Email to North Bay Hydro

Due to high volumes of SPAM email, some emails will occasionally be blocked or bounced.

If you get a bounce, or do not receive a response please contact 705-474-8100 Option 2 to resolve the issue.

Public Relations and Media Inquiries

Email us at communications@northbayhydro.com.

Tree Trimming

Vegetation Management Representative

e. trees@northbayhydro.com
p. 705-474-8100 x 873

Operations and Engineering

p. 705-474-8100 x 271

May 15 to Labour Day: 7AM to 3PM ET
Labour Day to May 14: 8AM to 4PM ET

Call Before You Dig!

Call 24 hours/day 1-800-400-2255
or visit www.on1call.com