North Bay Hydro

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    Switch to e-Billing Today!

    Switch to North Bay Hydro’s e-Billing and streamline the way you manage your account. Enjoy secure, convenient access to your bills anytime, anywhere, while staying organized and saving time. Make the move to paperless billing and experience the difference today.

    Click Here

    North Bay Hydro’s Regulatory Scorecard

    The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period. Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year.

    Click Here

    2025 IRM Application

    Download Application

    Residential Customer Rights and Responsibilities: Disconnections

    Click Here

    Bill S-211 Fighting Against Forced Labour and
    Child Labour in Supply Chains Act

    Click Here

Contact Us

Downed power lines or other emergencies – Call 911

Power Outages and Emergencies

Call 24 hours/day: 705-474-8100

Please check our Outage Map & Twitter / X feed for the most up-to-date information.

Customer Service & Billing

Please use the following ways to stay connected:

Hours: 9AM to 4:30PM ET
Phone: 705-474-8100 Option 2
Email: customerservice@northbayhydro.com

@NBHydro – Facebook  | Outage News and Info
@NBHydro – Twitter / X | Outage News and Info

For information about paying your North Bay Hydro bill, please visit our Payments page.

Mailing Address:

PO Box 3240
North Bay, ON P1B 8Y5

Email to North Bay Hydro

Due to high volumes of SPAM email, some emails will occasionally be blocked or bounced.

If you get a bounce, or do not receive a response please contact 705-474-8100 Option 2 to resolve the issue.

Public Relations and Media Inquiries

Email us at communications@northbayhydro.com.

Tree Trimming

Vegetation Management Representative

e. trees@northbayhydro.com
p. 705-474-8100 x 873

Operations and Engineering

p. 705-474-8100 x 271

May 15 to Labour Day: 7AM to 3PM ET
Labour Day to May 14: 8AM to 4PM ET

Call Before You Dig!

Call 24 hours/day 1-800-400-2255
or visit www.on1call.com

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