Outages
Outage Map
Don’t see your outage?
Please note that reported outages may take up to two hours to appear on the map, and reported outages of less than 300 services may not be shown. By reporting your outage, you can be sure we are aware of it.
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Call 705-474-8100 to report an outage.
If the phones are busy, its likely because we are already receiving calls about your outage, however you can use this form to report your outage to our team. In case of an emergency, please call 9-1-1.
Note: North Bay Hydro services the City of North Bay, Town of Espanola, and Township of Sables-Spanish River (Massey, Webbwood). Please consult your hydro bill to confirm that your service is with us before filling in the form to ensure that your outage is being addressed by the proper utility.
Map Legend
Safety/Danger
Outage involves danger and is a safety issue to the public i.e. live wires on the ground, fire, etc. Exercise extreme caution. This type of outage will be given top priority at all times.
General Outage
Outage that may be caused by wind, fallen trees, animal contact, and or defective equipment. This type of outage typically poses little to no danger to the public, aside from the loss of power. If there are multiple general outages at any given time they will be handled in a priority sequence that restores power to the greatest number of customers. (i.e. Outage 1 – 650 customers, Outage 2 – 2000 customers, Outage 3 – 400 customers, the restoration sequence would be Outage 2, Outage 1, Outage 3)
Critical Loads
Outage that involves interruption to essential services, i.e. the hospital. If there are no safety/danger related outages, this outage will be given top priority.
Planned Outage
Outage has been planned by NBH, with ample notice provided to the affected customers. This type of outage is used to repair and upgrade existing infrastructure and/or construct or connect new infrastructure.
Please note that all outage data provided via this power outage map is for information purposes only. All times referenced are approximate and sustained outages affecting 300 customers or less may not be represented.
Temporary Service Disconnections
North Bay Hydro customers may need to temporarily disconnect their power supply from North Bay Hydro’s network for such reasons as upgrading your electrical equipment or tree trimming. Only North Bay Hydro staff or contractors may break a connection to your power supply.
To request an interruption to your service, please use the request form and complete the required information, one of our staff will contact you to confirm your request.
Major Events Reporting
On August 18, 2024, the Espanola region experienced unusually high winds in the afternoon and evening, resulting in a power outage across the entire service area, including Espanola, Massey, and Webbwood. Hydro One Networks confirmed that the issue originated on their transmission line, though the exact cause of the outage was not officially disclosed. This loss of supply from Hydro One affected a total of 3,328 customers, and restoration efforts were fully dependent on Hydro One’s response. Read full report.
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