North Bay Hydro

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    North Bay Hydro’s Regulatory Scorecard

    The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period. Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year.

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    2024 IRM Application

    Download Application

    Residential Customer

    Rights and

    Responsibilities:

    Disconnections

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Outages

Outage Map

View the Outages Map

Don’t see your outage?

Please note that reported outages may take up to two hours to appear on the map, and reported outages of less than 300 services may not be shown. By reporting your outage, you can be sure we are aware of it.

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Follow us on Twitter for the most up to date reports on outages.

Call 705-474-8100 to report an outage.

If the phones are busy, its likely because we are already receiving calls about your outage, however you can use this form to report your outage to our team. In case of an emergency, please call 9-1-1.

    Map Legend

    Safety/Danger

    Outage involves danger and is a safety issue to the public i.e. live wires on the ground, fire, etc. Exercise extreme caution.  This type of outage will be given top priority at all times.

    General Outage

    Outage that may be caused by wind, fallen trees, animal contact, and or defective equipment.  This type of outage typically poses little to no danger to the public, aside from the loss of power.  If there are multiple general outages at any given time they will be handled in a priority sequence that restores power to the greatest number of customers. (i.e. Outage 1 – 650 customers, Outage 2 – 2000 customers, Outage 3 – 400 customers, the restoration sequence would be Outage 2, Outage 1, Outage 3)

    Critical Loads

    Outage that involves interruption to essential services, i.e. the hospital.  If there are no safety/danger related outages, this outage will be given top priority.

    Planned Outage

    Outage has been planned by NBH, with ample notice provided to the affected customers.  This type of outage is used to repair and upgrade existing infrastructure and/or construct or connect new infrastructure.

    Please note that all outage data provided via this power outage map is for information purposes only. All times referenced are approximate and sustained outages affecting 300 customers or less may not be represented.

    Temporary Service Disconnections

    North Bay Hydro customers may need to temporarily disconnect their power supply from North Bay Hydro’s network for such reasons as upgrading your electrical equipment or tree trimming. Only North Bay Hydro staff or contractors may break a connection to your power supply.

    To request an interruption to your service, please use the request form and complete the required information, one of our staff will contact you to confirm your request.