North Bay Hydro

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    North Bay Hydro’s Regulatory Scorecard

    The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period. Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year.

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    2025 IRM Application

    Download Application

    Residential Customer Rights and Responsibilities: Disconnections

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    Bill S-211 Fighting Against Forced Labour and
    Child Labour in Supply Chains Act

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Locates

Ontario One Call

Ontario One Call

Dig Safely

If you plan on digging on your property to install a fence, plant a tree, or for other reasons, have a locate done to ensure you don’t come into contact with underground electrical cables. It’s the law. Striking an underground cable can result in serious injuries or death. By contacting Ontario One Call before you dig, you’ll stay safe and avoid unnecessary damage to buried lines and potential liability.

To request an underground cable locate:

  • Call Ontario One Call at 1-800-400-2255
  • Submit an e-ticket at on1call.com

Ontario One Call is open 24 hours a day, seven days a week. Please provide at least five working days’ notice. After Ontario One Call dispatches your request and we determine that there are cables in the area to be excavated, a service representative will visit your premises and mark them free of charge.

Again, it’s the law! Having utilities located before you dig is required by law under the Ontario Occupational Health and Safety Act.